Prudential Assurance Malaysia Berhad (PAMB) Reaffirms Commitment to Bank Negara Malaysia (BNM) Interim Measures
We understand that recent news coverage on 23 and 24 March 2025 may have raised concerns among our policyholders. We would like to provide clarity, while reaffirming Prudential Assurance Malaysia Berhad’s full commitment to the Bank Negara Malaysia (BNM) Interim Measures, announced on 20 December 2024.
The articles referenced excerpts from a letter to our customers which outlined the average medical inflation rate for one of our medical plans, PRUHealth, resulting from an increase in number of policyholders who made a claim and their average claims amount. This was shared to help policyholders understand the factors influencing healthcare costs and ensuring adherence to guidelines.
Since the implementation of the BNM Interim Measures, we have been reaching out to policyholders in stages since 18 March 2025 with updated notifications, detailing the measures, with updated premium and insurance charges. The measures include staggering premium adjustments and additional assistance for eligible policyholders.
Medical cost inflation is a nationwide issue affecting all walks of life. The BNM Interim Measures is a joint commitment from the insurance and takaful industry to implement these adjustments responsibly and transparently.
Our top priority is to ensure that our customers receive the support and clarity they need, and that they understand the options that are available to them with regards to their policy coverage.
If you have any questions or need further assistance, we encourage you to reach out to our dedicated hotline at 03-27712450 (Monday to Friday, 8.30am – 5.15pm) or email shareyourfeedback@prudential.com.my
FAQ on this matter can be found at https://www.prudential.com.my/en/
For further media enquiries regarding this statement, please contact corporate.affairs@prudential.com.my