Policy Servicing FAQs

You may:

• Contact your agent

• Visit the nearest Prudential branch 

• Contact Customer Service at 03-2771 0228 or write to customer.mys@prudential.com.my.

You can submit the completed form and supporting documents to us through your agent or at the nearest Prudential branch.

Once we have received your application, we will process it based on the terms and conditions of your policy. When a decision has been made or in the event that we require further clarification of details, we will notify you and your agent in writing.

You may contact your agent, Customer Service at 03-2771 0228 or write to us at customer.mys@prudential.com.my for more information on your application progress.

The Policy Anniversary refers to the month when the proposal commences to become a policy.

Yes, you can choose to pay your premiums on a monthly, quarterly, half-yearly or yearly basis. Changing to a higher frequency of payment (i.e. quarterly to annually) must always fall on the anniversary of the policy.

You may:

• View the information on PRUServices

• Refer to your policy document

• Contact your agent

• Visit the nearest Prudential branch, or Contact Customer Service at 03- 2771 0228 or email customer.mys@prudential.com.my

You will need to submit the Statutory Declaration form, completed and signed with your signature before the Commissioner of Oaths, and stamp duty of RM10 to the nearest Prudential branch. We will reprint your policy document for a fee of RM30 (inclusive of taxes at the prevailing rate, if any).

Yes, you should. You may contact your agent or visit our nearest branch for requirements and the appropriate forms to be completed.

We will only make changes to the policy (e.g. insurance charges, premium) as a result of your current health condition, smoking status or occupation, when the policy allows us making those changes. In this regard, we will notify you about the changes specifically.

Your policy might lapse. You will not have insurance protection/ coverage, and will also not be entitled for any insurance claim during the lapse period.

As of 13 April 2020, the interest rate is 6.5% per annum, and Prudential will charge interest on this interest (compounded) on each anniversary of the policy. This interest rate can be changed from time to time. Please refer to the table below for our historical interest rates:

To set up your credit or debit card for recurring premium payments, follow these steps:

1. Log in to PRUServices.

2. After logging in, navigate to the ‘Sign up for auto-deduction’ option under ‘Popular services’.

3. Enter your details and then click on the ‘proceed’ button to finalise the enrollment transaction.

For Debit card, please contact your bank to ensure your debit card is enabled for recurring payments.

1. Make sure that all fields are filled and your signature is the same as in the Proposal Form or your latest Signature Declaration form.

2. Make sure to provide consent from your policy trustee(s), if any.

3. Attach relevant supporting documents (if any), e.g. the latest medical report and proof of identity. You can contact your agent on the relevant supporting documents needed for your application.

4. Submit the completed form and supporting documents to us via your agent or at your nearest branch.

5. Submit all necessary payments. You may pay by cash, cheque or credit card at the nearest Prudential branch.

Download the Trust & Nomination FAQ to learn more.

Download the Assignment FAQ to learn more.

Download the Contingent Assured FAQ to learn more.

Download the Novation FAQ to learn more.