Policy Servicing
Agent assisted
Call your agent
Complete the forms
Meet your agent to submit the forms
Customer self-help
Change of personal details
If you wish to change your personal details (salutation, marital status or nationality), complete this form and return it through your agent or at the nearest Prudential branch.
Change of address
If you wish to change your mailing address or contact details, you may:
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Update it online at PRUAccess Plus
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Update it on your Pulse mobile app
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Visit your nearest Prudential branch
Contact Customer Service at 03-2116 0228 or email customer.mys@prudential.com.my
Credit/debit card enrolment
To set up your credit or debit card for recurring premium payments, follow these steps:
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Log in to PRUServices.
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After logging in, navigate to the ‘Sign up for auto-deduction’ option under ‘Popular services’.
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Enter your details and then click on the ‘proceed’ button to finalise the enrollment transaction.
For Debit card, please contact your bank to ensure your debit card is enabled for recurring payments.
Direct credit application
If you want to register your bank account details for future payouts, you may login to PRUAccess Plus, or contact Customer Service at 03-21160228. Alternatively, complete the Application for direct credit form and return it through your agent or at your nearest Prudential branch.
