Policy Servicing

Learn more about our policy servicing process and how to submit a request.

Agent assisted

Make your policy servicing request with the help of your agent.

Call your agent

Contact your agent to get the necessary form(s).

Complete the forms

Fill in the form with the accurate details and provide your official signature and identity documents as and when needed.

Meet your agent to submit the forms

Submit the signed and completed form(s) and supporting documents and/or payment (if any) to your agent.

Customer self-help

Change of personal details

If you wish to change your personal details (salutation, marital status or nationality), you may reach out to your agent or visit the nearest Prudential branch.

Change of address

If you wish to change your mailing address or contact details, you may:

Update it online at PRUServices
Visit your nearest Prudential branch

Credit/debit card enrolment

To set up your credit or debit card for recurring premium payments, follow these steps:

Log in to PRUServices.
After logging in, navigate to the ‘Sign up for auto-deduction’ option under ‘Popular services’.
Enter your details and then click on the ‘proceed’ button to finalise the enrollment transaction.

For Debit card, please contact your bank to ensure your debit card is enabled for recurring payments.

Direct credit application

If you want to register your bank account details for future payouts, you may login to PRUServices. Alternatively, you may reach out to your agent or visit your nearest Prudential branch.