Hospital Alliance Services (HAS)
A value-added facility for all medical policy holders.
Hospital Alliance Services (HAS) is a value-added facility that allows you to enjoy pre-authorisation of admission at our panel hospitals and medical centres from the 4th month onwards of your policy cover rate.
Incidental and non-medical related expenses are not included with HAS:
- Telephone charges
- Excess room and board
- Vitamins and supplements
- Co-insurance and deductibles
More of our medical plans here.
Guide for Admission
Day Care / Day Surgery may also be considered as Pre-Planned Admissions
For emergency admission to non panel hospital - you will be required to pay the hospital bills upon discharge and submit them to us for reimbursement.
For emergency admission to non panel hospital - you will be required to pay the hospital bills upon discharge and submit them to us for reimbursement.
Consult a specialist or meet a medical officer to determine if admission is required.
You may undergo a diagnostic test.
If admission is required, hospitals will fill out the pre-authorisation form.
You may undergo a diagnostic test.
If admission is required, hospitals will fill out the pre-authorisation form.
Prepare relevant documents at the admission counter.
Complete the pre-authorisation form and declaration form.
Complete the pre-authorisation form and declaration form.
Wait for the pre-authorisation letter, get admitted, and focus on your recovery.
A deposit may be required for non-medical items or illnesses not covered by your policy.
A deposit may be required for non-medical items or illnesses not covered by your policy.
Guide for Discharge
Wait for the e-pre-authorisation form and discharge bill to be completed by hospital staff.
Proceed to the discharge counter and ensure all information is correct.
We will access the final bill, and once approved, payment will be made directly to the hospital.
You may be required to pay for incidental and non-medical related items.
We will access the final bill, and once approved, payment will be made directly to the hospital.
You may be required to pay for incidental and non-medical related items.
Once the bill is fully settled, you may be discharged.