1. How do I access the No Claims Benefit marketplace?

You may access the No Claims Benefit marketplace via the following options:

• Login to PRUServices at pulse.wedopulse.com/my - Click on the "No Claims Benefit" under "Popular Services".
• Login to PRUServices via Pulse by Prudential App - Select your policy - Tap on the "No Claims Benefit" icon. 

2. What is Medical Check Up?

Medical examination performed by a registered practitioner for health screening purposes and must be received at any registered clinic, healthcare provider or Hospital.

Examples of Medical Check Up

3. What is Diagnostic Test?

The investigation and diagnostic tests, which are performed by the Specialist or Doctor for diagnostic purposes for a Disability and must be received at any registered clinic, healthcare provider or Hospital.

Examples of Diagnostic Test

4. What is Vaccination?

Administration of vaccines which have been approved by National Pharmaceutical Regulatory Agency (NPRA) or local health authorities in Malaysia and administered in any registered clinic, healthcare provider or Hospital or offsite locations approved by local health authorities in Malaysia.

You can always identify the approved vaccine at QUEST 3+ Product Search (bpfk.gov.my).

Examples of Vaccination

5. What is Subscription Program?

Subscription programs under digital platform which include but are not limited to health, wellness, fitness, nutrition features that are offered by Pulse, Prudential group or any other entity as informed by us.

Examples of Subscription Program

6. How do I utilise my No Claims Benefit?

You may utilise your No Claims Benefit by :

• Redeeming a voucher to enjoy the healthcare services through our No Claims Benefit marketplace via PRUServices; or

• Submit a reimbursement claim for the expenses paid for the healthcare services through our No Claims Benefit marketplace

Note: Voucher redemption is only available up to 60 days before your No Claims Benefit expires. However, you can still utilise the benefit via reimbursement claim.

For business purpose policy, kindly contact your wealth planner for more details on the claim submission.

7. Can I purchase more than one(1) voucher?

Yes, you may purchase multiple vouchers as long as you still have sufficient balance from your No Claims Benefits value.

8. Can I submit more than one(1) reimbursement claim?

Yes, you may submit multiple reimbursement claims as long as you still have sufficient balance from your No Claims Benefit value.

9. How do I check the status of my voucher(s)?

You may check the status of your voucher(s) by clicking on ‘My Voucher’ on the Main page of the No Claims Benefit marketplace.

The status of your voucher(s) will be updated with different statuses, eg: Active, Used, Expired and Cancelled.

10. What are the documents required when I submit the request for reimbursement?

For Medical Check Up, Diagnostic Test or Vaccination services, claimant is required to submit the following(s):

1. Scanned copy of original receipts and invoices

2. Payout Account Details

11. How long will it take to process my claim?

Upon receiving the completed documents, the reimbursement request will be processed within 7 working days.

12. How do I check my reimbursement status? 

You may check the status of your reimbursement update via the following options:

• Login to PRUServices at pulse.wedopulse.com/my; or 

• Login to PRUServices via Pulse by Prudential App; or

• Contact our appointed administrator for No Claims Benefit related queries only at 1300 88 8026 (Monday to Friday, 8:30am - 5:15pm) 

13. What should I do if I am not able to view my reimbursement status/ redeemed voucher via PRUServices?

Contact PMCare, our appointed administrator for No Claims Benefit related queries only at 1300 88 8026 (Monday to Friday, 8:30am - 5:15pm).

14. Why would I be receiving emails and calls from PMCare? 

PMCare is our appointed administrator for the administration of our No Claims Benefit hence representatives from PMCare may reach out to you for relevant supporting documents or information whenever necessary.

15. I received an SMS informing me that my reimbursement payment was unsuccessful and was required to call in to the administrator. What should I do next?

Kindly contact PMCare, our appointed administrator for No Claims Benefit at 1300 88 8026 (Monday to Friday, 8:30am - 5:15pm) to update your new account details, for them to proceed the payment.

16. Will the transition to the new customer portal, PRUServices, impact my ability to access the Marketplace?

No, the transition will not affect your access to the Marketplace. You can continue using it as usual without any interruptions.

17. What happens to the vouchers I've purchased/ claims submitted through PRUAccess Plus during the transition?

• Your purchased vouchers remain valid, and the transition to PRUServices will not impact their usability. You can utilise them on the Marketplace without any changes.
• Your submitted claims will be processed without any changes. We remain committed to providing efficient and reliable claims processing services.

18. How can I navigate the new customer portal, PRUServices, to continue using the Marketplace features?

We have ensured a user-friendly interface on PRUServices. You can easily navigate the portal to access the Marketplace, purchase vouchers, and submit claims as you did on PRUAccess Plus. Find out more details of PRUServices here.